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How to update Outlook on the web email signature (Office 365)

Xink fully supports a Company-wide Outlook on the web email signature management with Office 365.

  • It works as a cloud-2-cloud solution with no installs anywhere.
  • You just need to make sure that you have your email signature created in Xink. 
  • Ensure the account you will use for Outlook on the web and XInk integration has 'application impersonation' permission

The email signature is visible when composing the email

  • Default email signature is used with Outlook on the web (browser).

How does it work?

It works in the way that we establish a secure and encrypted connection from our Xink server to your Office 365 account.

In order to do so, you need to set up some permission and security settings which allows our Accounts to speak together.

Essentially you need to create a user in Office 365 that has certain permissions and we need to trust that account.

Once this trust is set up, we can seamlessly integrate to your Office 365 and all the email signature changes you make will be reflected for all Outlook on the Web users.

How to connect?

Preferences menu > Integration:

Learn more about your initial onmicrosoft.com domain in Office 365.

How can I see when email signature is updated?

  • Xink updates the email signatures every hour, so please be patient and wait if you don’t see the signature.
  • You might also need to log off Outlook on the web to see the updated email signature.
  • If you accidentally delete the Xink generated signature in Outlook on the web, you have to wait 24 hours to get a new one.   

Employees menu > Check the last update:

How can I force an update?

Dashboard > Click 'Update now'.
This update process only takes a few minutes, depending on the number of users:

How to fix an error?

Mouse over the error code link to more information:

IT Pro: How to assign Application Impersonation using Remote Windows PowerShell

How to assign application impersonation in admin center

What's next?

Log on to your Office 365 account and click 'New' email > You will now see the new email signature instantly.

Troubleshooting

Q: Default email signature does not show when I click 'New' email.
A: Check that default email signature is set in Xink Admin portal. Also, check that 'Automatically include my signature...' is selected in OWA (this setting is not updated by Xink): 

You may clear your Internet browser cache if the signature still doesn't appear.

How to clear your Internet browser's cache

Q: My Xink signature does not show when I click 'New' email in Outlook on the web.
A: Do you see OK in Employees? If yes, then try clearing your browser cache.

Chrome
  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. Select the following:                         
    • Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files
  3. From the Obliterate the following items from the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.
Firefox
  1. From the History menu, select Clear Recent History.                         

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.
Microsoft Edge
  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History icon, and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.
Internet Explorer 9 and higher
  1. Select Tools > Safety > Delete browsing history....                         

    If the menu bar is hidden, press Alt to make it visible.

  2. Deselect Preserve Favorites website data, and select:                         
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.
Opera
  1. From the Opera menu, select Settings, and then Delete Private Data....
  2. In the dialog box that opens, select the items you want to clear, and then click Delete.
  3. Exit/quit all browser windows and re-open the browser. 
Safari

Safari 8

  1. From the Safari menu, select Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below

  1. From the Safari menu, select Reset Safari....
  2. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

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