Portal for Support Agents

How to Install Xink App for Apple Mail (Mac)


Xink supports Apple Mail email signatures on Mac OS ‘El Capitan' (v10.11) to the latest version.

You can even see the email signature while you’re composing the email.

How do I invite users?

Employees menu > Click the gear wheel and select 'Send Invitation Email':


All employees added will receive an email from your Xink account administrator. (The sender email is 'Xink.io').

The invitation email contains a download link to the Xink Client App and individual credentials to connect to the company Xink account



Example - Invitation email




Installing the app for Mac

 Save the file to your drive and drag the file to your 'applications' folder and double-click it.
It will now appear in your top bar.
The Xink logo is shown on a white background.

Enter token

The user enter unique access code which have been supplied in the invitation email. The token connects the Xink App with your Xink account.
Click the Xink icon in the menu bar and select 
"Enter access code"

When the app is connected with Xink, the icon displays on a white background. If it is not connected, it will show a red warning.

Within Preferences, I'm using iCloud Drive > Uncheck this setting if you aren't using iCloud Drive otherwise leave it checked.

MAC users will receive a notification whenever an update or changes has been made by your Xink administrator.
Click the Xink icon select 'Update signatures'

Xink app will prompt to close Apple Mail to complete the update and then finally you will receive a confirmation.

Note: You might see following error message while updating "The Operation could not  be complete' when trying to update the signature"


Configure Apple Mail to use the Xink signature.

Open Apple Mail setting, go to Mail > Preferences > Signatures.
By default Apple Mail will store all newly downloaded Xink Signature on 'All Signatures' container.

BEFORE UPDATE

Depending on how many email accounts the user have, User will need to drag’n’drop the email signatures from "All Signatures" to their Office 365 account or other existing email account.

Remember that if you selected “Delete all existing email signatures” in Xink portal, users will have to start from scratch with the signatures they’re using for the different accounts.

AFTER UPDATE

Finally set the default signature for Apple Mail.

Open Apple Mail setting, go to Mail > Preferences > Signatures > select your email account > Choose Signature (see image below)


Create a new mail and see if you now have default signature applied.


Apple Mail still not getting Xink signature after installing or updating Xink app?

How about the logos?

Yeah what about the logos? They are of course there also!

No email signature is complete without your company logo. Logos are fully supported in your Apple Mail email signatures with Xink.

While you won’t see the logos in the Apple Mail Preferences tab, once you compose your email you will see your full email signature with logos. 

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