Portal for Support Agents

Use different email signatures as default, reply/forward, and other optional email signatures

There are three types of email signatures depending on your email client:

  • Default for new messages.
  • Reply/Forward for reply and forwarded messages, which is often an abbreviate version to shorten email chains.
  • Optional - extra available signatures which a user can select when he or she right-clicks on an email signature.

When creating signatures we recommend you prioritize first creating a company default, then drill down to groups, before finally only creating individual signatures for special circumstances: 

  1. Company default > Signatures menu (apply to all employees if nothing else else is specified - This is where you start). 
  2. Groups > Preferences menu (apply for medium and large organizations).
  3. Individuals > Employees menu.
Individual settings will always override other settings.

Watch how to assign company default and individual email signatures 

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