Portal for Support Agents

An image becomes unsharp (pixelated) upon sending in Outlook on Windows

An image in your email signature can become unsharp when sending even when it still looked sharp when composing.

The cause of this issue lies in the way Outlook on Windows handles your image in combination with its dpi value.

Outlook will rescale the image as if it was a 96 dpi image. Upon sending, Outlook will convert and compress (re-render) the images to 96 dpi with the new dimensions. 


Re-render the image at 96 dpi

The quickest and easiest way around this issue is to re-render your images at 96 dpi. 

In general, this will not produce a noticeable quality loss.

Right-click the image file and verify it's 96 dpi. 

Select Properties and Details tab:


Using Photoshop

When using Photoshop, make sure to check:

  • Resample is set to 'Preserved Details' (default is 'Automatic') 
  • Reduce Noise is set to 100%.


Still an issue?

If JPG format shows the issue, try and change to PNG format (shows good results with background colors). If PNG format shows the issue, try and change to JPG. 


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.