Portal for Support Agents

Invitation email show 'Access Code' grayed out on one or a few PCs

You sent invitation email and the user cannot enter the Access Code as it's grayed out.

The grayed out Access Code is coming from the installation of the unattended MSI/oAuth2 package (specifically for IT).

When HKLM registry entries are left behind, those registry settings will prevent the end user to enter the Access Code.

If the unattended package was installed via GPO (or other deployment tools)

IT: Disable your GPO (or remove the installation in the same way as it was deployed):

The the unattended installation is automatically removed.  

If the unattended package was manually installed 

Of course this is incorrect, but we do see this happening during trial. 

When installing manually, you have to cleanup manually.

  1. Uninstall the Xink client (Add/Remove programs).
  2. Check HKLM registry entries (see below).
  3. Reboot PC.
  4. Check that HKLM registry is not reapplied (if reapplied, only IT can remove).
  5. Install Xink client via invitation email and enter Access Code. 


  • delete "Software\Xink\Xink Client AD" key


  • delete “Xink” folder(s)

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