Troubleshooting

This section contain various issues you might see and their resolutions.

Where is the log file (Windows and Mac)
The log file is required during trouble shooting. The log file names are EMSAppLog.*  EMSAppLog EMSAppLog.log.1 EMSAppLog.log.2 EMSAppLog.lo...
Wed, Oct 25, 2017 at 10:52 AM
Image become unsharp (pixelated) upon sending in Outlook on Windows
An image in your email signature can become unsharp when sending even when it still looked sharp when composing. The cause of this issue lies in the way...
Wed, Feb 15, 2017 at 1:56 PM
I did not get the invitation email from Xink
The reason for that can be one of the following:   If you have created a Xink account yourself, you have been created as an employee automatic...
Thu, Mar 3, 2016 at 7:36 AM
Why is the email signature larger for some users?
Observations The email signature looks just fine on your machine's Outlook! Why does it look different on your boss's new laptop? ...
Thu, Mar 23, 2017 at 8:28 AM
Outlook images display as a Red X in recipient inbox
Symptom After the Xink App have updated email signatures in Outlook for the first time, recipients may not see the image/logo. Instead image/logo show ...
Thu, May 11, 2017 at 8:22 AM
Understanding Email Signature Character Limits for Outlook on the web
Scenario You're working with both Outlook (desktop) and Outlook on the Web (browser) and therefore want to use the same default signature i...
Tue, Dec 13, 2016 at 4:51 PM
The wrong email signature attaches to my messages in OS X Mail?
Unfortunately, this is a common OS X Mail problem. Occasionally the wrong email signature is associated with an email account.  Correct ...
Tue, Jun 28, 2016 at 10:37 AM
Outlook images show as Red X (one or a few employees)
Symptom Images show as Red X in Outlook: (It may effect all images and all employees): Cause Outlook cannot show images located ...
Thu, Sep 29, 2016 at 9:30 AM
Why do not all users show after I did an AD export?
There can be several reasons for that:   Make sure that the users have a primary SMTP address in AD. Did you use a switch to limit the export ...
Wed, Feb 11, 2015 at 1:03 AM
The default signature in OWA (Office 365) does not update
Issue description   You have successfully deployed signatures to Office 365 via Xink and now logging in to OWA and you still see the old signature when yo...
Mon, May 29, 2017 at 2:15 PM